Common questions
Do I need a separate account for each ActivPower store?
No. One free Powerhouse account works on ActivPower.com, ActivPower IRx and ActivPower CANIS. Sign in once and you stay signed in as you move between them.
My old password doesn’t work. What do I do?
The old per-store logins have been retired. Create a new Powerhouse account. You can use the same email. Then sign in with your new password.
How do I bring my old subscription across?
After creating your Powerhouse account, open My Dashboard and click “Recreate my subscriptions.” If you need help, call 703-587-8744.
What is my Powerhouse ID and where do I find it?
It’s your permanent member number (it looks like PH-1234567). You’ll see it in the badge at the bottom-left of the store pages when you’re signed in, and on the Overview and Account & ID tabs of My Dashboard.
How much are my points worth?
100 points = $1. You can pay for up to 50% of an order with points. Points can’t be used on Starter trial offers.
How do I get free shipping?
U.S. orders over $99 ship free, and every multi-pack and kit qualifies automatically. No code needed. Premium members get free shipping on every order.
Where do I track my order?
Use Track Order in the footer (under Support), or check My Dashboard.
How do I cancel or change a subscription?
Open My Dashboard → Subscriptions. If you don’t see the option you need, contact us and we’ll take care of it.
I forgot my password.
On the sign-in box, click “Forgot password?” and follow the email link.
The page looks wrong or a button doesn’t work.
Refresh the page, then try clearing your browser cache or using another browser. If it still doesn’t work, email info@activpowerinc.com and tell us the page and what you clicked.
Where are the horse products?
ActivPower EQUUS, our equine line, is coming soon. Join the ActivPower Knowledge Group on Facebook to hear first.
Is the Knowledge Library medical advice?
No. Our content is for education and general wellness only. Please talk to your doctor or veterinarian about health decisions.
Still need help?
We’re happy to walk you through it.
These statements have not been evaluated by the Food and Drug Administration. ActivPower products and content are for education and general wellness only and are not intended to diagnose, treat, cure or prevent any disease.